Module brief:

Currently, incoming customer tickets require too much time to be processed in customer support. In order to accelerate the time from the receipt of a ticket to the complete solution. customer can enter tickets in our product, these are then translated fully automatically and added to our project management tool. The customer is in turn informed of the completion by e-mail.

Goal:

1. Customer can easily submit their question and issue, And also can track the status of their Issue.
2. As Product Own, We get directly notification when Customer submit the Ticket/Query. And it will list-out directly into Asana in Organised manner

Challanges:

1. Support Interface would be available throughout the all modules.
2. A ticket number will generated for Asana and the support database.
3. new ticket and ticket status should be under same dropdown
4. User has the possibility to upload and drag & drop attachments.
5. User has the possibility to remove the attachments
6. User has the possibility to select workable status like (Can work/ Blocking/Good to have)
7. User has possibility to see his/her list of all submitted ticket with current status. Only the open tickets
8. User should received Email on submission
9. Task should be created in Asana via API

Wireframe Result: